London Underground launches accessibility information service
On Easter Monday this year, London Underground (LU) launched a new detailed, interactive service which allows passengers to check out, prior to travel, the access facilities at every station across the network.
The service, launched at Southwark Station, takes access information to a new level. Although initially only available on www.directenquiries.com, it will soon be fully integrated with the Transport for London (TfL) Journey Planner.
London Underground’s Accessibility and Inclusion Manager, Wayne Trevor, said of the new service:
“This will be a real benefit for all our customers… not just wheelchair users, but the elderly, travellers with heavy luggage and parents with buggies, as well as those passengers with visual and hearing impairments. This groundbreaking new service allows all customers to plan in advance, ensuring an easier and more relaxed journey, promoting confidence and independent travel on the Tube.”
